Uber Eats Reviews

Ordered from Costa at 1.10pm. Said my driver was on the way at 1.45- no issues.
Guy turned up and was standing outside on the phone. I went to ask him where my food was? He said he hadn't got it and the restaurant was running late. He had gone to Costa, and left Costa without my food and turned up at my house anyway?
He tried calling them but they were not answering him. He cancelled my order and I have no idea whats going on. By this point its been over an hour, no food, driver rocked up with no food, no answers and no idea if I will be refunded or not because I keep getting referred back to the same CRAP FAQ page rather than letting me speak to a human being.
Complete waste of absolute time. Pile of absolute S**T of a company.

One star is way too much. Terrible customer service. Unwilling to refund items that wernt complete. Awfull

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After 7 years of loyalty and money spent as an Uber customer they lost a valued customer over petty policies regarding cancelled orders. I rarely use Uber eats but when they offer great discounts and promos i give it a go and unfortunately this has resulted in poor efficiency between the couriers and the restaurants. Ordered using a promo, order was “being prepared” for a half and hour and no courier picked it up and doing the math, i would have gotten the order cold and unedible thus requiring a refund so I cancelled and ordered from another business. Well, they charged me the full amount of the cancelled order and after waiting HOURS for a customer service rep to get back to me in the chat they said sorry were having technical difficulties someone will get to you soon. When they finally got to me I got a scripted response “sorry our policy states…” and you know what I just decided this is the last dime i ever give this company and after the news of companies financial crimes I feel a lot better leaving this leech of a company and going elsewhere. I recommend anyone else on this page to do the same because we’re all here because of some grievance this company has caused us. Shame.

What can i say Uber may be a disrupter technology however Uber Eats has gotten worse & worse over the last few years. Taking 1 hr & 40mins to get your food after the Restaurant had confirmed it was ready for pickup there is no recourse to the disgusting door to door service. We will be deleting our Uber Apps & using other services. Goodbye Uber!!!!!

One hour and half after my order, for no apparent reason, uber eats canceled my order. There is no recourse, you just go hungry. I will never use them again. They suck.

Let me tell you my experience with this company as a client and as a rider. I will start up with me being a client, order a macdonalds menu, 1 hour and 40 minutes waited in the end was like we can t deliver your order, of course no riders. Now my experience as a rider. First day “on mission” took a delivery far away, i said i will get good money, was about 8 miles ok? Guess how much i got payed? 3,5 pounds :))) so my car, my fuell, my time, for 3,5 pounds… :( On just eat i would made 15 without even go 8 miles…

Placed order at 2:45 thru Uber Eats for order at Panera Bread. Received email at 3:54 indicating that order couldn't be delivered. This is suck ass service. This was my only meal of the day, and now I don't have time to order something else before attending an event. They sucked up my gift card so I will need to try again. Don't use them.

Received a $50 Uber Eats gift card from a friend. Decided to try it out. Ordered two pizzas from Papa Johns, one for $18 and one for $14. Uber Eats charged me $69.60 and I had to go pick up the pizzas myself. I don't expect to ever use Uber Eats again.

I've used Uber Eats for well over a year now. The other night I told my mom to order food off of her account. We live in West Palm Beach FL and we have access to all kinds of food. We were having a few friends over for pizza and wings from a local establishment. We placed the order earlier in the day for it to be delivered@ 8:30pm-@ 8:30pm we got an alert saying our order had been cancelled, first I called the restaurant to ask them what had happened- the restaurant had told me that they made the food and an Uber driver came to pick it up and shortly after he picked it up HE cancelled the order on his end. I contacted customer support for Uber Eats demanding them for an explanation because at this point I am starting to believe this person just stole our order- 85$ worth of food. I asked if they knew who the driver was and they said yes, I demanded them for an explanation and the informed me that they were not able to reach the driver but not to worry because we were not charged for this order, I told him I was positive that their employee just stole food from us and us being charged was the least of my concerns and that us not being charged still wasn't sufficient enough considering we had people here expecting food and it's Friday night, not only that but this employee should not only be terminated but this is a serious offence, I was in the middle of sending a text when he said to me that I was no longer speaking to him and he was ending our chat- even though the 3 dots were up as I was tying. I have told everyone I know about this severe issue and I will not rest until it reaches the media. I have lost all of my faith in a company that stands behind employees and theft. I will personally never order with them again and I have spent over 200$ in the last 3 months with this company, being a 2.5 billion dollar company I know they do not care about that but they have lost a faithful customer who has a wide range of friends in South Florida. We are sick to our stomachs over this and I hope this employee is terminated if not prosecuted for this illegal activity.

It's clear that UberEats don't care about negative reviews.
The service should be great but when something goes wrong there's no help available. 2 of the 4 dishes I ordered were cold and there only way to get them again was to make a new order.

You keep sending me offers for 50% off my food delivery. It's a nice gesture, but my experience has been ridiculously bad. Every time I receive these offers I try to order and every time there are virtually no drivers available for any of the restaurants that I want to order from. If you don't have any drivers available for food delivery, why do you offer the discount or the service? Every other delivery service in the Portland Maine market, and there are many, are capable of picking up food at the restaurant of my choice and deliver it to my door in a reasonable amount of time. Why can't you? It has been so disappointing and infuriating that I have deleted your food app from my phone and I delete the offers as soon as they land in my inbox. I'm curious, do you actually consider this to be good customer service? For me it's terrible customer service and just makes me angry and frustrated. It's dumbfounded to me that you can offer an excellent rider service but you don't seem capable of getting this to work right. What is the problem?

Thank you for your time. I really had to get this off my chest.